Our Promise

Refund & Return Policy

Last Updated 9/6/2026

Thank you for supporting La Quinta Foods! We're a small-batch bakery producing bakery mixes and baked cheese rolls, delivered locally in select Los Angeles and Orange County zip codes and shipped throughout California. Because we sell both shelf-stable and perishable food items, our refund policy is tailored to what you've purchased.

1. Our General Promise

If something is wrong with your order — it arrived damaged, incorrect, spoiled in transit, or missing — we want to make it right. Please contact us within 48 hours of delivery so we can resolve it quickly while the issue is still fresh (literally, in the case of our food).

2. Bakery Mixes (Shelf-Stable Products)

  • Unopened, unexpired mixes may be returned for a refund or exchange within 30 days of delivery, provided the packaging is unopened and the seal is intact.

  • Opened or used mixes are not eligible for return due to food safety standards, unless the product was defective, contaminated, or materially different from what was advertised.

  • If a mix arrives with a broken seal, pest damage, or visible contamination, contact us immediately for a full refund or replacement — do not consume the product.

  • Please contact us at laquintafoods@gmail.com for more details.

3. Baked Cheese Rolls (Perishable Products)

Because baked cheese rolls are perishable and made to order, we cannot accept returns of perishable items once they've been delivered or picked up. However, we will issue a full refund or free replacement if:

  • The rolls arrived visibly damaged, crushed, or spoiled;

  • You received the wrong item;

  • You received your order after 15+ days after your purchase date; or

  • The product had a quality defect (e.g., undercooked, foreign object, incorrect allergen labeling).

To qualify, please contact us at laquintafoods@gmail.com within 24 hours of delivery and include a photo of the item and packaging. This helps us fix the issue fast and improve our process.

4. Local Delivery (Los Angeles & Orange County)

  • Local delivery is available for orders over $30 to select zip codes only. If we're unable to deliver to your address after your order is placed (e.g., it falls outside our current delivery zone), you'll receive a full refund, no questions asked.

  • If you're not home and cannot arrange a safe hand-off or drop-off, please contact us as soon as possible — redelivery may incur an additional fee, but we'll always work with you on a fair solution.

5. Shipping (Statewide, California Only)

  • We currently ship only within California.

  • If a shipped item arrives damaged or spoiled due to carrier mishandling or shipping delays outside our control, contact us within 24 hours of delivery with photos, and we will issue a refund or replacement at our discretion.

  • We are not responsible for delays caused by the shipping carrier, incorrect addresses provided at checkout, or failure to retrieve a package promptly after delivery (perishable items left unclaimed may spoil).

6. Order Cancellations

  • Orders may be canceled for a full refund before they enter production/baking. Once your order has been baked or packed for delivery/shipping, it can no longer be canceled, as our products are made fresh and often to order.

  • If you need to cancel, contact us as soon as possible at [contact email/phone].

7. How to Request a Refund

To request a refund or replacement, please contact us at:

  • Email: laquintafoods@gmail.com *Fastest reply

  • Phone/Text: 510.461.4017

Please include your order number, a description of the issue, and photos if applicable. We aim to respond within 1–2 business days and resolve most issues within 5 business days.

8. Refund Method

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer's processing times. Where appropriate, we may offer store credit or a replacement item instead, at your preference.

Shipping fees are non-refundable, except when the refund is due to our error (e.g., wrong item shipped, damaged product, or a delivery failure on our end). In those cases, we will refund the shipping fee along with the product cost.

9. Your Rights Under California Law

This policy is provided in compliance with California Civil Code Section 1723, which requires retailers who do not offer a full cash or credit refund on all merchandise to clearly and conspicuously post their refund policy. Nothing in this policy limits any rights you may have under California consumer protection law.

10. Allergen & Food Safety Note

Our products are prepared in a kitchen that may handle common allergens (dairy, eggs, wheat, tree nuts). Refunds related to allergen concerns will be handled per the perishable/non-perishable terms above, but please review ingredient labels carefully before ordering if you have food allergies or sensitivities.

11. Contact Us

Questions about this policy? Reach out anytime at [insert email/phone] — we're a small, local business and we genuinely want every order to be a good one.